Real customer service is assured by virtue of the internal structure of IRS. Specifically, only suitably tertiary qualified persons enjoying strong collection skills deal with your debtors. Ongoing training is aggressively pursued to ensure compliance with pertinent legislation and ACCC guidelines. Professional Practice Management Systems are being implemented which equate to ISO 9001.

IRS is actively involved in both the Institute of Mercantile Agents and the Australian Institute of Credit Management and enthusiastically adopts the codes of ethics of both organisations. IRS is also an active member of the American Collectors Association.

The success and growth of IRS can be attributed largely to the calibre of people engaged in all collection and security repossession procedures, the main focus of operations.

Mark Woods, the Managing Director of IRS holds Certified Credit Executive status - CCE - with the Australian Institute of Credit Management since qualifying in 1999. This qualification ensures that both practical and technical knowledge and skills remain current and is somewhat parallel to the Accounting status of a CPA.

IRS does not utilise the services of the inexperienced, the inappropriate or the disaffected. Given the cost to our clients of securing new customers, every effort is made to preserve client / debtor relationships whilst recovering your monies thus giving you the option of whether or not, and upon what basis, you may wish to resume trading.

The combination of over 30 years experience, formal qualifications and focus on real service will assure you of the best in recovery services Australia wide.